Hyperconnected
Connects your Daikin VRV system directly to the HERO Cloud Services network for continuous, real-time remote monitoring — no building network required.
Daikin HERO
Pro Edge
Remote Monitoring · VRV Systems · Cloud Intelligence
Real-time cloud monitoring for Daikin VRV systems. Prevent failures before they happen, reduce unnecessary truck rolls, and manage every site from one dashboard.
Daikin's Premier
Real-Time
Monitoring System
What is HERO Cloud Services?
Daikin HERO Cloud Services is a remote monitoring platform built for Daikin VRV systems. Connected via the HERO Simple Edge or HERO Pro Edge device, it delivers live operational data, animated refrigerant flow diagrams, failure prediction, and energy insights — all from a single cloud dashboard. Manage one site or dozens, from anywhere.
Built Around Four
Core Principles
Why Hero?
Efficient Monitoring
Performs compressor and sensor failure prediction plus refrigerant leak detection — catching problems before they become costly repairs.
Responsible
Minimizes unnecessary technician site visits, reduces energy consumption, and cuts emissions — a smarter and greener way to operate.
Optimize Comfort
Energy tuning automatically adjusts outdoor unit operation based on ambient temperature, keeping systems running at peak efficiency and comfort.
Choose the
Right Edge Device
The Hardware
Both devices connect your VRV system to the HERO Cloud Services platform.
The right choice depends on the scale and complexity of your installation.
Hero Pro Edge
Advanced
Designed for larger, more complex VRV installations. The Pro Edge delivers expanded connectivity, advanced monitoring capabilities, and multi-unit management at scale.
- Full HERO Cloud Services integration
- Multi-site remote monitoring from one login
- Advanced failure prediction & leak detection
- Animated refrigerant flow diagrams
- Energy tuning based on ambient temperature
- Customizable alarm notifications & dashboard
Hero Simple Edge
Streamlined
Magnetically mounts to the outdoor unit, powered directly by the unit — no separate power or panel build required. Built-in cellular SIM means no building network dependency.
- Mounts with powerful Neodymium magnets
- Built-in cellular SIM — no network gateway needed
- Supports up to 64 connected indoor units
- QR code device commissioning
- Connects without additional adaptors
- First-year license included at activation
See HERO In Action
Learn More
Watch our short video series to understand exactly how HERO Cloud Services works, what's included, and which device fits your needs.
Video 01
Why do you need the DAIKIN HERO Pro Edge or DAIKIN HERO Simple Edge?
Video 02
What does HERO Cloud services offer me?
Video 03
What options are available on the DAIKIN HERO Pro Edge?
Everything in the
HERO Dashboard
Platform Capabilities
Monitoring & VIsibility
- Live indoor and outdoor unit operational data
- Animated piping diagrams showing real-time refrigerant flow
- Energy consumption dashboard for outdoor units
- Historical data storage and plotting (up to 5 years)
- Single or multi-site monitoring from one login
Intelligence & Alerts
- Compressor and sensor failure prediction logic
- Refrigerant leakage prediction
- Alarm dashboard with automatic email notifications
- Detailed alarm pages with causes, tech tips & comments
- Customizable user access and management roles
- Intuitive, customizable owner-facing dashboard
Licensing available in 1-year, 3-year, & 5-year increments —
First year included free at activation
Ready to connect your VRV System?
Get Started
Our team at TriState HVAC can help you find the right HERO solution for your building. Reach out today to learn more, request a quote, or get installation support.
Prefer to reach out directly? Call or email our team and a TriState HVAC representative will be in touch to walk you through your options.
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